Water Meter Replacement Project – Important Information for Village Residents
The Village of Jamestown has partnered with HydroCorp to replace all water meters throughout the Village. Starting on Monday August 24th, HydroCorp technicians will be in the community installing new water meters at properties over the next several weeks.
The installation process should take approximately 30 minutes. All HydroCorp technicians will be identifiable by a company shirt and identification badge.
For outside meters:
Residents do not need to be home, and no appointment is required.
For inside meters:
Residents will receive instructions by mail from HydroCorp with information on how to schedule an appointment online or by calling HydroCorp at 800-315-4305 (Option 1), Monday through Friday. Appointments will be scheduled in four-hour windows.
Please do not contact the Village of Jamestown to schedule your meter installation, as all scheduling is being handled directly by HydroCorp.
If you have questions or concerns about the project, please contact the Village Office at 937-675-5311. We are happy to assist.
The Village of Jamestown is excited to announce the launch of our new customer portal and the transition to monthly billing.
At The Village of Jamestown Water/Wastewater Department, we are continually looking for ways to improve your experience while providing reliable and affordable services. Our new customer portal offers you an easier and more convenient way to manage your account, monitor usage, and view billing information.
The utility bill due August 1 will be the last quarterly bill. The Village of Jamestown has transitioned to monthly billing with the first monthly due date of August 31. Due to the new billing cycle change, any payment made on or after 8/1/26 is not reflected in this mailed billing statement. Please see your online portal for updated information or call the office with any questions.
To sign in to your account and make online payments, please visit
https://jamestown-customers.utilitybillingsystem.us
Be sure to register your account by entering the exact name and account number that is on your water bill.
Through the new portal, you can:
- Register your utility account
- View your account balance
- Make online payments
- Enroll in autopay
- Sign up for paperless billing
For your convenience payments can still be made by mail to: Village of Jamestown 84 Seaman Dr. Jamestown, OH 45335, be paid in person at the Jamestown Municipal Building during office hours or dropped in the secured dropbox by the front door after business hours.
Please Note: If you currently have automatic payments set up through Payment Service Network (PSN), please log into your PSN account and discontinue those payments, as we will be gradually phasing out that service.
Installation of our new water meters is scheduled to begin during the first week of September. If your property has an inside water meter, you will be contacted to schedule an installation appointment. As the new meters are installed, we will begin transitioning back to metered billing.
We appreciate your patience as we work through this significant upgrade to our utility billing. We will continue to share updates as they become available. If you have any questions, please contact our office at 937-675-5311. We are happy to assist you.
Pay Online
Click the button above. The first time you will register your account. You can pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill. (Auto-pays must be set up online.)
Pay By Mail
Please send check or Money order to: Village Of Jamestown, 84 Seaman Dr., Jamestown, OH 45335
Pay By Dropbox
A secured drop box is located to the left of the front door of the Municipal Building at 84 Seaman Dr.
Water bills are mailed out monthly at the beginning of the month and due on the last day of the same month.
Please note that all bills received are for prior usage. Please see the service dates on bill for usage timeframe. Bills are to be paid in full on or before the due date.
For billing inquiries please contact:
Utility Billing:
937-675-5311
Email: utilitybilling@jamestownohio.gov
Moving in? APPLICATION FOR WATER/SEWER SERVICE
Moving out? FINAL DISCONECTION FOR WATER/SEWER SERVICE
Applications can be dropped off at the Village Office or emailed to utilitybilling@jamestownohio.gov. Please note that the Village of Jamestown requires a $100.00 deposit on all rental accounts. Deposits can be paid by cash, check, money order, or credit card at the Village Office.
Important Information:
The Village of Jamestown 